Little bugs happen in our lives. Some just gnaw at you more than others. My story goes like this: Mel had been having problems charging her mobile. She did all the right things including buying a new charger. Finally the problem resurfaced and couldn't be fixed. Her phone died. She talked about getting a new battery for her mobile, but it's old and grubby and a nice new phone is always good for the ego.
We bought a great new LG mobile at 11am this morning by 4pm the fabulous new mobile wasn't charging and Mel said it was broken. $170 in five hours! I didn't have to suggest Mel revisit the store, she was already there but they kept telling her, she had damaged it and they wouldn't replace it.
I couldn't figure out how she could have damaged it and why the customer service was deplorable.
This little bug sure made me mad. Tomorrow I am going with Mel back to the store and we will have an amicable chat with the sales staff and endeavour to find a solution satisfactory to both parties.
I have been advocating for Mel throughout her life, this is just another situation. I am not sure which makes me madder; $170 wasted in one day or the lack of support from the sales staff.
No comments:
Post a Comment